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What is IBAS? - Independent Betting Adjudication Service

IBAS (Independent Betting Adjudication Service) is a third-party organization in the United Kingdom that provides dispute resolution services for customers who have complaints against licensed gambling operators. IBAS is an Alternative Dispute Resolution (ADR) provider, which means that it offers an independent and impartial service for customers who are unable to resolve their complaints directly with the gambling operator.

IBAS was established in 1998 and is approved by the UK Gambling Commission as an ADR provider for the gambling industry. IBAS provides an accessible, transparent and efficient process for resolving disputes between customers and operators, including sports betting, casino, poker, and other forms of gambling. Its services are free of charge for customers.

When a customer makes a complaint to IBAS, the organization will investigate the matter and make a decision based on the evidence provided. The decision is binding on the operator, but not on the customer. IBAS aims to resolve disputes as quickly as possible, usually within 10 weeks of receiving the complaint. Check who is registered with I.B.A.S.

What Was That IBAS Place Again?

How Does It Work?

When Should You Contact IBAS?

You should contact IBAS (Independent Betting Adjudication Service) when you have a complaint against a licensed gambling operator in the UK and you have been unable to resolve it directly with the operator. IBAS provides an independent and impartial service for resolving disputes between customers and gambling operators.

Here are some examples of situations in which you might want to contact IBAS:

  1. You have a dispute with a gambling operator about the outcome of a bet or a game.

  2. You feel that the gambling operator has treated you unfairly or has not followed its own terms and conditions.

  3. You have not received a withdrawal or a bonus that you believe you are entitled to.

  4. You believe that the gambling operator is not complying with the relevant laws and regulations.

If you have tried to resolve your complaint with the gambling operator and have not received a satisfactory response, you can contact IBAS for assistance. IBAS will investigate the matter and make a decision based on the evidence provided. Its services are free of charge for customers.

How to Contact IBAS?

You can contact IBAS (Independent Betting Adjudication Service) in the UK in several ways:

1. Online: You can visit the IBAS website and submit a complaint form online. This is the quickest and easiest way to contact IBAS, and you can do it from the comfort of your own home.

2. Email: You can email IBAS at adjudication@ibas-uk.co.uk. Make sure to include your name, address, and a detailed description of your complaint, as well as any relevant evidence.

3. Phone: You can call IBAS on +44 (0)20 7347 5883. This is the best option if you want to speak to someone directly and explain your complaint over the phone.

4. Post: You can send a letter to IBAS at the following address:

Independent Betting Adjudication Service Ltd

PO Box 62639
London EC3P 3AS

If you choose to contact IBAS by email, phone, or post, make sure to include all the relevant details of your complaint and any supporting evidence, such as screenshots, emails, or correspondence with the gambling operator. IBAS will use this information to investigate your complaint and make a decision based on the evidence provided.

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FAQ: IBAS (Independent Betting Adjudication Service)

1. What is IBAS?

IBAS is the Independent Betting Adjudication Service, a third-party organization in the UK that helps resolve disputes between gambling customers and licensed operators.

2. When was IBAS established?

IBAS was founded in 1998 and is officially approved by the UK Gambling Commission as an ADR (Alternative Dispute Resolution) provider.

3. What does IBAS do?

IBAS investigates and resolves complaints from customers who feel a gambling operator has acted unfairly or against its own terms and conditions.

4. Is IBAS free for customers?

Yes, IBAS provides its dispute resolution services completely free of charge for customers.

5. Is the IBAS decision binding?

The decision IBAS makes is binding on the gambling operator but not on the customer, meaning customers can still pursue legal action if they wish.

6. How long does IBAS take to resolve a complaint?

IBAS usually aims to resolve disputes within 10 weeks after receiving all necessary information and evidence.

7. When should I contact IBAS?

You should contact IBAS if you’ve tried to resolve a complaint directly with a gambling operator and haven’t received a satisfactory outcome.

8. What types of complaints can IBAS handle?

Disputes about bet outcomes, game results, bonus entitlements, withdrawal issues, or breaches of terms and conditions are examples IBAS can handle.

9. How do I submit a complaint to IBAS?

You can submit a complaint online via the IBAS website, by email, phone, or post.

10. What details should I include in my complaint?

Include your name, address, a detailed description of the dispute, and all relevant supporting evidence such as emails, screenshots, or receipts.

11. How do I contact IBAS?

Online: Submit a complaint form on IBAS’s website

Email: adjudication@ibas-uk.co.uk

Phone: +44 (0)20 7347 5883

Post: PO Box 62639, London, EC3P 3AS

12. Where can I check if a gambling operator is registered with IBAS?

You can view the list of registered operators directly on the IBAS website to confirm if the operator you’re dealing with is covered.

Betting Adjudication Service IBAS

I.B.A.S The Independent Betting Adjudication Service

E-Vegas.com supports (IBAS) The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers and its totally 100% free to use always! Visitors can use this website to find out more about the service that we offer and the approach that our Adjudication Panel takes when considering different types of disputes. IBAS also check that operators have complied with the standards set by the Gambling Commission and with the IBAS terms and conditions of registration.